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Residential Lifetime Limited Warranty for North America
Hanwha L&C Corporation (hereunder “Hanwha”) warrants to the original purchaser/owner in the U.S. and Canada that its product HanStone Quartz, shall be free from manufacturing defects in material under normal use and service. Hanwha, at its discretion, will repair or replace product failures only due to manufacturing defects. Whether Hanwha chooses to repair or replace your installation, we will seek to obtain the best possible result, however an exact color match cannot be guaranteed.
This Lifetime Limited Warranty is available only to the original owner(s) of the residence in which HanStone Quartz has been originally installed. The Lifetime Limited Warranty is non-transferrable and applies to HanStone Quartz product only, for interior, residential application(s) in North America. This warranty is void unless the product has been paid for in full, and the product must be registered on or before 30 days of installation.
Under this Lifetime Limited Warranty, you the customer, must provide an original receipt or proof of purchase showing that the product was paid in full, and that you are the original purchaser. Hanwha’s authorized agents must be permitted sufficient time and opportunity to inspect the product(s), evaluate, and respond to any claim(s). All decisions regarding the existence of manufacturing defects or affecting this warranty shall be made by Hanwha and shall be final and binding upon all parties.
The professional fabricator/installer is responsible to inspect the HanStone Quartz material before fabricating and/or installing the HanStone Quartz product. It is also the end user’s responsibility to inspect the finished product before permanent installation. This warranty does not cover any defects that were visible at the time of fabrication/installation and were not avoided during fabrication / installation. This warranty does not cover products that you, the customer decide you do not like after installation due to color, shade, pattern, or any other opinions based on personal preference. All parties must agree to comply with the terms and conditions outlined in this Lifetime Limited Warranty.
This Lifetime Limited Warranty applies to product(s) installed after January 18, 2013.
Exclusions for HanStone Quartz Residential Lifetime Limited Warranty:
When choosing a color, please refer to samples only as a general indication of a particular color’s design pattern, aesthetics, and hue. Samples are not guaranteed to be an exact replica of HanStone Quartz slabs and may vary from the actual, installed HanStone Quartz surface. Be advised that some colors contain movement or veining and due to the randomness of this effect, samples of these colors may not show this overall aesthetic.
No other warranties, express or implied, are made, including merchantability or fitness for a particular purpose. Except as provided herein, Hanwha is not liable in tort or contract for any loss or direct, incidental, or consequential damages as a result of the use or the inability to use HanStone Quartz. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state, or in Canada, from province to province. Some states/provinces do not allow the exclusion or limitation of implied warranties or of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Hanwha makes no other guarantee, representation, or warranty (express or implied) with respect to its products, except as expressly stated herein. No representative, dealer, employee, installer or any other person is authorized or permitted to make, modify or change this warranty with respect to HanStone Quartz product.
To obtain service under this warranty, first contact the source from which you purchased HanStone Quartz. For more information, please contact Hanwha Surfaces: Hanwha L&C USA LLC, 2839 Paces Ferry Road, Suite #200, Atlanta, GA 30339, 888.426.9421.
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COMMERCIAL 10-YEAR LIMITED WARRANTY FOR NORTH AMERICA
Hanwha L&C Corporation (hereunder "Hanwha") warrants to the original purchaser in the U.S. and Canada that its product HanStone Quartz, shall be free from defect in material under normal use and service, for ten (10) years from date of installation to the original purchaser. Hanwha, at its discretion, will provide material only, to repair or replace product failures due to manufacturing defect during the 10 years following initial installation.
The professional fabricator/installer is responsible to inspect the HanStone Quartz material before fabricating and/or installing the HanStone Quartz product. It is also the end user’s responsibility to inspect the finished product before permanent installation. The user of HanStone Quartz product assumes full liability for usage of HanStone Quartz. This warranty applies to HanStone Quartz Surface product only for interior, commercial application(s) in North America. This warranty is non-transferable and is void unless the product has been paid for in full.
Exclusions for HanStone Quartz Commercial 10-year Limited Warranty:
No other warranties, express or implied, are made, including merchantability or fitness for a particular purpose. Except as provided herein, Hanwha is not liable for any loss or direct, incidental, or consequential damages as a result of the inability to use HanStone Quartz.
To obtain service under this warranty, first contact the source from which the HanStone Quartz product was originally purchased. In addition, Hanwha or its authorized agents must be permitted to inspect the HanStone Quartz product being claimed under this warranty, with full cooperation by the party requesting service under this warranty.
For more information, please contact Hanwha Surfaces: Hanwha L&C USA LLC, 2839 Paces Ferry Road, Suite #200, Atlanta, GA 30339, 888.426.9421.
Case Study #1
Resin Pool or Blotch
As a result of the Breton manufacturing process, quartz surface slabs are produced using natural quartz aggregate with a resin binder. The quartz is generally clear or milky color and the resin contains the pigments that give each material its unique color and pattern. Sometimes the resin will pool and create a pigment blotch. This can be composed of one or more of several colors within the slab. Not every slab will have these, but some slabs will have multiple occurrences. Our process allows for these pigment blotches up to 25mm or the size of a quarter dollar. The occurrence of these blotches are not a manufacturing defect.
The photo below shows acceptable resin blotches.
Blotches larger than 25mm can occur, although our manufacturing process makes every attempt to cull this material during quality inspection. Larger blotches can be successfully repaired.
Certain patterns such as Rolling Stone, Meteorite, or Capri contain larger resin blotches that are part of the overall composition and intended look of the material.
Pigment blotches that consist of lighter background color are generally acceptable in any size as long as there is quartz particulate within the perimeter of the blotch.
An example of this is shown below.
This blotch would not be considered a defect even if larger than 25mm.